1. It may not always be possible to run a course that appears on our website as there may be factors outside the direct control of trainUsafety . We will always do our best to ensure courses are run as promoted but cancellations at short notice may occur in exceptional circumstances.  If we have to cancel or significantly change course location, dates or times, we will offer to re-imburse any monies paid or arrange to have delegates booked onto a suitable alternative course without any administrative charge
  1. A booking for a training course delivered at your premises or chosen venue can be accepted over the phone or via email and will be confirmed by trainUsafety using email. An invoice for the agreed amount will be issued once the training has been delivered.  Payment terms are strictly 30 days net
  1. A booking for a dedicated (single business or organisation) training course delivered at our facilities can be accepted over the phone or via email and will be confirmed by trainUsafety using email. An invoice for the agreed amount will be issued up to four weeks prior to the course delivery date.  Payment of this invoice is to be made, in full, before the course takes place
  1. A booking for our open (available to any business or organisation) training courses can be accepted over the phone or via email but must be paid for immediately the booking is acknowledged and joining instructions issued. An invoice will accompany the joining instructions.  A booking should only be considered confirmed once full payment has been received by trainUsafety
  1. The purchase of a license for our on-line training courses can be undertaken on-line through Paypal or, upon agreement, a standard trading account can be set up with trainUsafety and payments made against invoice. Access codes and log-in details for the training courses will not be provided until payment has been received
  1. Payments for classroom or blended courses can be accepted by BACS transfer or cheque whilst payments for online courses can also be accepted through the website Paypal payment button
  1. If you need to cancel a dedicated training course at our facilities we reserve the right to make a 25% administration charge
  1. If you need to cancel a delegates booking for an open training course, we will re-imburse any payments made less a cancellation charge. The standard cancellation charge is 25% of the monies received and this will be increased to 50% if cancellation is made within 2 weeks of the course delivery date or 100% if cancelled within 1 week of the course delivery date.  However, it may be possible to transfer delegates to another course date without charge or you may send an alternative delegate in their place, again without charge.
  1. Regrettably, we cannot refund any payments made for our on-line safety training courses once a license and access code has been issued